svs96 Privacy Policy
We take seriously our responsibility to protect the personal information of every member. This policy explains how svs96 collects, uses, stores and discloses your data as part of our commitment to security and transparency.
What We Safeguard for You
svs96 builds every layer of data processing around these six core principles.
Information Confidentiality
Your personal data is accessed only by authorised staff and is never shared with third parties without your consent, except where required by law.
Storage Security
All data is stored on servers protected by high-grade encryption. We use industry-standard security protocols to ensure the integrity of every record.
Strict Access Control
Access to account information is controlled with two-factor authentication. Only you can manage the privacy settings of your own svs96 account.
Minimum Collection
We collect only the information genuinely needed to provide services, process transactions and comply with international regulatory requirements.
Data Correction Rights
You have the right to request a review, correction or deletion of your personal information at any time through our customer service team, which operates 24/7.
Usage Transparency
Every purpose for which data is used is clearly stated in this policy. We will not use your information for any other purpose without informing you first.
1. Introduction and Scope
This Privacy Policy is published by svs96, an online gambling platform operating under international licensing. This policy applies to all users who access the svs96 website at svs96.onl, register an account, or use any of the services we offer including online slots, live casino, sports betting, sic bo and esports betting.
By registering as a svs96 member, you acknowledge that you have read, understood and agreed to the terms set out in this Privacy Policy. We encourage you to read this entire document carefully before using our platform.
2. Information We Collect
svs96 collects various categories of information depending on how you interact with our platform:
a) Account Registration Information
- Full name as shown on your identity document
- Date of birth for age verification purposes (21 and above)
- Identity card number (MyKad) or passport number
- Active email address
- Mobile phone number
- Username and password chosen by you
b) Financial and Transaction Information
- E-wallet account details (Touch 'n Go eWallet, DuitNow) for deposit and withdrawal purposes
- Bank account information for transactions via FPX (online banking)
- Crypto wallet addresses for USDT, BTC or ETH transactions
- Records of all deposits, withdrawals and betting history
c) Technical and Usage Information
- IP address of the device used when accessing the platform
- Device type, operating system and web browser
- Login records and session times
- Cookie data and related website tracking technologies
d) Communication Information
- Contents of correspondence between you and our customer support team
- Feedback, complaints and suggestions you submit
- Live chat session records
3. How We Use Your Information
Information collected is used solely for legitimate purposes directly related to the operation of the svs96 platform:
- Processing account registration and verifying member identity
- Processing deposit and withdrawal transactions within 30 minutes to 3 hours
- Managing welcome bonuses, VIP cashback and promotions that members are eligible for
- Providing 24/7 customer service via live chat and email in Malay and English
- Meeting regulatory compliance obligations and anti-money laundering requirements
- Identifying and investigating suspicious activity or fraud
- Sending important notifications related to your account when necessary
- Improving the user experience based on usage pattern analysis
4. Disclosure to Third Parties
svs96 does not sell, rent or trade your personal information to any third party for commercial purposes. However, there are limited situations where information may be shared:
- Payment providers: Required information is shared with payment processors (such as FPX gateways, e-wallet providers and crypto exchanges) solely to carry out financial transactions.
- Regulatory authorities: We fully comply with lawful information requests from regulatory bodies, law enforcement agencies or courts of competent jurisdiction.
- Technical service providers: Infrastructure, hosting and cybersecurity providers who are bound by strict confidentiality agreements.
- Audit and compliance: Independent auditors appointed to ensure the platform operates transparently and fairly.
Every third party involved is required to comply with data protection standards equivalent to this policy and is not permitted to use your information for any purpose other than what is specified.
5. Cookies and Tracking Technologies
The svs96 website uses cookies and similar technologies to improve your browsing experience. Cookies are small text files stored on your device when you browse our website.
We use cookies for the following purposes:
- Session cookies: Maintaining your login status during an active session so you do not need to log in again each time.
- Preference cookies: Remembering your language settings and display preferences.
- Security cookies: Helping detect unauthorised access attempts and protecting your account from intrusion.
- Analytics cookies: Analysing traffic patterns and platform usage in aggregate for service improvement purposes.
You can configure your web browser settings to reject or delete cookies at any time. However, please note that some platform functions may not work correctly without active session cookies.
6. Data Retention Period
svs96 retains your personal information for as long as your account is active and for the period set after account closure, in line with legal and regulatory requirements concerning financial and online gambling records.
- Financial transaction records are kept for the minimum period set by our international licensing body.
- Communication logs with the customer support team are retained for reference and dispute resolution purposes.
- Technical data such as login records and activity logs are kept for a period relevant to platform security.
After the set retention period ends, your information will be securely deleted or anonymised. You can request further details on specific retention periods by contacting our support team.
7. Information Security
svs96 continuously invests in security infrastructure to ensure your personal information remains protected. The protective measures we implement include:
- Data encryption in transit (TLS/SSL) and at rest
- Role-based access control for internal staff
- Continuous security monitoring and periodic penetration testing
- Structured security incident response procedures
- Data security training for all staff who handle user information
8. Your Rights as a Data Subject
As a svs96 member, you have the following rights regarding your personal information:
- Right of access: Request a copy of the personal information we hold about you.
- Right of correction: Request correction of information that is inaccurate or incomplete.
- Right of deletion: Request deletion of your information under certain circumstances, subject to applicable regulatory requirements.
- Right to restrict processing: Request that we limit how we use your information in certain situations.
- Right to object: Object to the processing of your information for certain purposes.
- Right to data portability: Request your data in a structured, machine-readable format.
To exercise any of the above rights, please contact our customer support team, available 24/7. We will endeavour to fulfil your request within a reasonable timeframe, subject to identity verification requirements.
9. Amendments to the Privacy Policy
svs96 reserves the right to amend this Privacy Policy from time to time to reflect changes in our operating practices, legal requirements, or the technology we use. Any material amendments will be communicated to members via email or in-platform notifications with sufficient notice before taking effect.
The "effective date" shown at the top of this page reflects the latest version of this policy. We encourage you to review this page periodically. Continued use of the svs96 platform after any amendments are published is considered acceptance of the revised terms.
10. Contact Us About Privacy
If you have any questions, concerns, or requests relating to this Privacy Policy or how we handle your personal information, please contact the svs96 customer support team:
- Live chat: Available 24/7 directly on the svs96 platform
- Email: [email protected]
- Service language: Malay and English
Our team is ready to assist you with all privacy and data security enquiries. We are committed to providing clear and accurate responses within a reasonable timeframe.
Questions About the Privacy Policy
Answers to the most common questions asked by svs96 members regarding privacy and data protection.
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